Terms & Conditions
Please ensure you have read the following Terms & Conditions carefully before using the Cotswold Meat Company Limited; they set out what you can expect from us and the terms on which you agree to be bound as and when you place an order.
BECOMING A CUSTOMER
To place order with us, you must be over 18 years of age, require delivery in our area and have a credit or debit card acceptable to us in your own name.
We reserve the right to decline any order or suspend your account with us at our discretion.
Our Terms & Conditions apply when you place an order.
YOUR ACCOUNT
You can choose to setup an online account with us, to make each visit to our website easier. If you do this, you will be given a username and password, to use each time you order with us.
You are responsible for all activity on your account and should ensure your username and password are known only to you; and that access to your computer is restricted to prevent any unauthorised use of your account. You must inform us immediately if you believe your password has become known to anyone else, or has been or may be used in an unauthorised manner.
Please ensure the information you provide us with is correct and up to date, and notify us as soon as possible of any changes.
Please ensure you have read our Privacy Policy.
CONTRACT
This website is operated by the Cotswold Meat Company Limited and Black Nova Designs Ltd. Once you place an order on the website, we will confirm your order by sending an email to the email address you provided. This email will list all products you have ordered, the price and delivery details. This is not an acceptance by us. A legally binding contract only arises once we have completed delivery of the goods to you.
If you have entered an incorrect email address and receive no email purchase confirmation and/or any other details are incorrect then the onus is on you to contact us to amend your details, and we cannot be held responsible for the entering of incorrect information or your email service provider spam filter.
AMENDING OR CANCELLING THE CONTRACT
The confirmation email we send will detail the latest time you may amend or cancel your order, being 72 hours prior to the date of your delivery (the ‘cut-off time’). Please note, during our festive despatch period (1st December to 31st December, each year) (the ‘festive cut-off time’) you must provide us with 7 days notice prior to despatch to amend or cancel your order.
Should you wish to cancel your order after the cut-off time, or after the festive cut-off time but prior to delivery; we may charge you in full for an amount equal to the value or your order, including any delivery cost.
Any cancellation must be sent to us by email to within the cut-off time or festive cut-off time.
Where you order goods that are unavailable (for any reason), we shall notify you and we will either send a replacement product with your order, or organise a full refund or a voucher within two working days.
PRICING & DELIVERY CHARGES
The price of the goods will be as quoted on the website at the time you confirm your order choosing to checkout, and will be inclusive of VAT (if applicable) or any other tax.
The delivery charge applying to your order will be detailed at the time you checkout.
If you amend your order prior to the cut-off time to increase the quantity of items already ordered, the price charged for the additional items will be the price quoted at the time you made the original order. If you add new items to your order, the price charged will be the price quoted at the time you amend the order.
We will debit the total cost of your order, including any delivery charge or packaging cost, from your debit or credit card at the time you place your order.
PREMIUM DELIVERY SERVICE
You may request our premium delivery service at the time of checkout. For the extra charge quoted at the time of checkout, you will be able to nominate a more specific delivery time.
DELIVERY
We will always aim to deliver your order within the delivery slot requested at the time you place your order.
If nobody is available at the delivery address (nominated by you at the time you place your order) to take delivery of the order, we will leave notification of the delivery and leave your parcel in a secure place (nominated by you, at the time you place your order).
Our deliveries are made with ‘no signature required’. In the event nobody is available to take delivery of your order at either your primary or you ask us to leave your goods unattended at a secure place, the Cotswold Meat Company Limited expressly disclaims all liability that may arise in consequence of the delivery being left unattended, including, without limitation, theft, tampering or contamination, however caused.
If your delivery is refused or not accepted at a recipients’ address, we cannot take responsibility for this and cannot offer a free replacement box or refund.
We can ship produce internationally but any risk, damage or loss of goods shall pass to the purchaser immediately upon dispatch of the delivery from the Cotswold Meat Company Limited. On any international order the courier charge is dependent on the recipient country and you will be advised of the courier charge. For more information on international shipping email
Events outside our control, for example, extreme weather conditions, may occasionally mean we are unable to deliver your goods at the time agreed. In these circumstances, we will contact you as early as possible to rearrange the delivery time. In such an event, our liability to you shall be limited to the price of the goods ordered and the cost of delivery.
Our Christmas delivery availability and prices are subject to change in the run up to Christmas. All changes will be reflected in the checkout process.
During December, we are unable to change delivery dates on orders placed.
From time to time delivery may take an additional day due to seasonal variations or volume. If you are ordering for a gift or a dinner party, we advise you to always allow an extra 24 hours. Your meat will stay chilled in our packaging – which allows meat to be in transit for 72 hours.
IF YOU AREN’T SATISFIED
We are committed to offering you the very best service and the very best produce, and we guarantee the quality of all goods and produce you order from us. You must inspect the goods immediately upon delivery and, in the event you are dissatisfied in any way with either our service or the quality of the goods you receive, let us know promptly in writing via .
We aim to respond to complaints in respect of service within 1 working day whenever possible. Please retain produce for review, and we promise to respond to you within 1 working day whenever possible with our findings.
Unfortunately, we are unable to accept the return of any produce delivered to you but, if the goods ordered by you do not meet your reasonable satisfaction, we may, in our absolute discretion, send you a refund to the value of the goods that have fallen short of your expectations, within 3 working days of a complaint being received.
WE ARE NOT LIABLE FOR
We will not be liable for any indirect or consequential loss or damage of loss of profits arising out of our supply or failure to supply the goods to you.
Nothing in these Terms & Conditions shall in any way limit our liability for death or personal injury resulting from our breach of contract, tort or negligence nor limit any legal rights you have as a consumer.
The goods are sold to you on the basis you are a consumer, therefore we will not be liable for any special losses that you might suffer using, distribution or reselling the goods as part of a business.
We shall not be liable for goods once they have been delivered to the address or secure place stated in your order.
Our packaging is designed to ensure our produce reaches you in perfect condition but it is your responsibility to ensure all perishable goods are refrigerated as soon as possible upon receipt. Further, if you or a third party moves, transports or delivers the goods to any other address following our delivery, we shall not be liable for anything the third party might do to the goods or any subsequent deterioration in the produce.
Due to the nature of certain artisan products the minimum and maximum weight cannot always be guaranteed. Whole products such as turkeys, geese, rabbits, suckling pigs, and game birds etc. may not always meet the exact criteria within our store. We will not accept liability for under or overweight products, the published price is the unit price. We will however always endeavour to meet weight expectations.
Please note we will do our best to ensure access to our website is uninterrupted and transmission is error-free but, given the nature of the internet, this is not something we are able to guarantee. There may be occasions where access is suspended or restricted so we can undertake repairs, maintenance or improvements. We will keep such occasions to a minimum and endeavour to restore full access as soon as we can.
GENERAL
These Terms & Conditions set out the entire agreement between us. Any failure by us to enforce any of our rights under this agreement shall not prejudice our entitlement to rely on any of our rights in the future.
We shall not be liable for delays or failures to perform our obligations if that delay of failure arises from events beyond our reasonable control.
We reserve the right to change our website, policies and Terms & Conditions at any time but this shall not affect the Terms & Conditions prevailing at the time you make a purchase.
Whilst we take care to ensure all product descriptions, images, information and prices are accurate, we do not accept any liability for any inaccuracies, errors or omissions. Colour and shape may vary from those shown on the website.
This agreement is governed by the laws or England and Wales and both parties hereby submit to the exclusive jurisdiction of the English courts.
PROMOTIONAL CODES
Promotional codes entitle you, at the time of ordering, to a saving equivalent to the discount advertised at the time.
The Cotswold Meat Company Limited reserves the right to decline orders where, in its opinion, a promotional code is invalid for the order being placed.
Promotional codes cannot be used in conjunction with any other offers or promotions.
Some offers are not valid on sale items or other discounted products.
Promotional codes have no monetary value and cannot be exchanged for cash.
The Cotswold Meat Company Limited is not responsible and has no obligation to honour any promotional voucher code which is obtained via a third party source such as a voucher code website if the code is not valid.